1. Inquiry Letter

Jalan cinta raya No. 14
MADIUN 11730
August 1st  2012
PT. Sinar Mentari  Jaya Abadi
Jalan Kehidupan Indah No.14
Dear Sirs,
Our company is a company that specializes in selling various leather products such as leather wallets, leather shoes and so forth. We will soon open several branches in various areas in Java. although we will open branches in various regions, we would like distribution of goods to be shipped for sale in our company running smoothly and the goods we sell good quality goods with prices that can reach the surrounding community.
Some time ago we read a profile of your company, your company produces goods in a newspaper. We are very interested to cooperate with your company. Therefore we are very happy if your company is willing to send the list of goods and price list production. If your company has

regional branches in Central Java and East Java, we also ask to include the address of a branch office in your company so that later if your office area is very easy walking distance from our company, we can order the goods from the nearest branch office .

We also hope that your company can provide special offers for our company. We are expecting a reply from you to cooperate with our company.
Yours Faithfully,
Lestari Dwi Jayanti
Purchase Manager

===========================Reply Letter===========================

PT. Sinar Mentari  Jaya Abadi
 Jalan Kehidupan No.14
 SURABAYA 140812
 Mrs.Lestari Dwi Jayanti
 Purchase Manager
 Jalan cinta damai No. 14
  MADIUN 11730
Dear Mrs.Lestari Dwi Jayanti
Thank you for your inquiry letter of 1st august 2012 and interested in our advertisement.
As requsted, we enclose herewith the latest illustrated catalogue together with price list and the terms. Dispatch of poduct will be sent after we receive two weeks order letter, and we could give 4% cash discount in 30 days from invoice date.
We are looking forward to your order soon.
Yours Sincerely,
Marketing Manager

Color World
15; New Market, Dhaka-1200

1st September 2012

Sales Division
National Paints Co. Ltd.
20, Tongi,Gajipur.
Sub: Order for various paints.

Dear Sir,
Thank you for your quotation and the price list. We are glad to place our first order with you for the following items:


Since the above goods are required immediately as our stock is about to exhaust very soon. We request you to send the goods through your “Motor” van as the carriage inward is supposed to be borne by you.

We shall arrange payment within ten (10) days to comply with 5/10, Net 30 terms. Please send all commercial and financial documents along, with goods. We reserve the right to reject the goods if received late.

Yours faithfully,
Mohammed Tareq
Purchase Manager,
Color world

===========================Reply Letter===========================

 National paints Cch Ltd
20, Tongi, Gajipur

6th Sept, 2012

Purchase Manager
Color world
15, New Market,

Sub; Confirmation of Letter dated September l, 2012.

Dear Sir.

We thank you for your order No. p-3-7 dated September l, 2012 for various paints. The order is in process of execution and it will be dispatched on 8th September, by our Motor van.. We have taken special care for the quality and packing of the paints and we hope that you will find them highly satisfactory.

We thank you again for your kind offer of the paints and hope that you -will extend your similar co-operation in future.

With best regards
Yours faithfully
A K Rahman
Sales Manager
National paints co. Ltd


3. Complaint Letter

154 Green Avenue
Newyork, USA
January 5, 2010
Ms. K. Hutchinson
Beller Company, Inc.
424 Park Avenue
New York, New York 10021

Dear Sirs,

Faulty phone product

I’m afraid that the enclosed phone product doesn’t work. It is the third one I’ve had to return this month (see attached correspondence). I bought it from ABC stores at Newtown, Big County on January 1, 2010. I was careful to follow the instructions for use, honestly. Other than the three I’ve had to return recently, I’ve always found your products to be excellent. I’d be grateful if you could send a replacement and refund my postage $299.00. I really appreciate your help.

Yours faithfully
J Smith (Mrs)

===========================Reply Letter===========================

Thank you for your letter alerting us to the problem you have been having with our store in Newtown. I am sorry you have been subjected to such a frustrating series of events. We pride ourselves on responding to customers’ concerns very quickly, so what you have experienced is inexcusable.

I have spoken with our manager in Newtown and have instructed him to give you a full refund plus 20% off your next purchase. I extend my own apologies for the inconvenience this problem has caused you. It is apparent that we need to train our holiday help more thoroughly.

I wish you an enjoyable holiday season.


4. Application Letter

Room 354, Block 6
Model Village
North Point
Hong Kong

Phone: 24862893
Mobile: 95427415
E-mail: wwm654@hkinternet.com
17 October 2013

Mr William Chan
Personnel Manager
Wong And Lim Consulting
PO Box 583
Kwai Chung

Dear Mr Chan

Application for the Post of Management Trainee

I am writing to apply for the post of Management Trainee, which was advertised on the Student Affairs Office notice board of the Hong Kong Polytechnic University on 17 October 2013.

My working experience at Lucky Star Garment Manufactory Limited improved my leadership skills, communication skills and ability to work in a team environment. I have fluent spoken and written English. I also have fluent spoken and written Mandarin, and can therefore work in mainland China.

Currently I am studying a B.A. in Management at the Hong Kong Polytechnic University, graduating in 2014. Subjects which I am studying that are relevant to the post of Management Trainee include Operations Management, Human Resources Management, Accounting, Marketing and Strategic Management.

My final year project is entitled Knowledge Management Practices in HK. Carrying out this project has improved my communication skills, my leadership skills and my ability to lead and supervise subordinates effectively. I have also learned how to run a project from the planning stage to its completion.

During my studies I have held the post of Executive in the Management Society. While leading and organising Management Society activities I have improved my ability to lead and supervise subordinates effectively, ability to work under pressure and ability to work in a team environment.

Working for Wong And Lim Consulting appeals to me because it has a good reputation and it provides excellent training. Your organisation produces a high-quality service, and I can contribute to this with my leadership skills and my ability to work under pressure.

I am available for interview at any time. I can be contacted most easily on the mobile phone number given above. I look forward to meeting you.

Yours sincerely
Wong Wai Man Wilfred
Encl: Resume

===========================Reply Letter===========================

18 October 2013
Wong Wai Man Wilfred
Room 354, Block 6
Model Village
North Point
Hong Kong

Dear Wong Wai Man Wilfred:
We appreciate your interest in Wong And Lim Consulting and the position of Management Trainee for which you applied. We are reviewing applications currently and expect to schedule interviews in the next couple of weeks. If you are selected for an interview, you can expect a phone call from our Human Resources staff shortly.

Thank you, again, for your interest in our company. We do appreciate the time you invested in this application.

William Chan
Personnel Manager